Returns

Returns & Cancellations

You have the right to cancel an order within 10 working days after the day the goods were delivered unless we have previously stipulated to you via email that we are buying the goods in exclusively for you and that you have acknowledged by email that you accept your order cannot be cancelled.

If you wish to cancel your order you must notify Mobal solutions ltd via email within the stated 10 working day period. Cancellations after 10 working days will not be accepted. Upon notifying Mobal solutions ltd of your cancellation you will receive information of how to return your order if already shipped. You must return the goods to Mobal solutions ltd in the same condition and completeness as Mobal solutions ltd delivered them to you.

The goods remain your property and responsibility until such time as Mobal solutions ltd t signs acceptance of the return delivery of the goods. We strongly advise you to use a secure signed-for service, and you should note that the cost of returning the goods is your responsibility. Should you wish to return any goods, please send us an email requesting your reason for return and ensure you quote your order number so there is not a delay in processing your return.

Any faults that occur within the first 10 days after the goods arrive must be reported to Mobal solutions ltd within a reasonable time frame, to be eligible for refund or a replacement. If your goods develop a fault after the first 10 days following receipt you have a right to return the goods to us. We will have the goods send a replacement. This will be confirmed by email.

If the goods are not faulty you have 7 working days from the day after the goods arrive to cancel the order and return the goods for a refund. A refund will be provided within 7 days and will be issued to the same card used to complete your purchase. Please note that packaging must be in pristine condition. Return shipping is at the customer’s expense.

If you wish to return any goods you must notify Mobal solutions ltd and we will issue you with a unique RMA number if the return is authorised. Please note that you should not send any goods back until you have received this RMA authorisation number, otherwise we will be unable to process your return. Please follow all instructions that accompany the RMA number carefully